Complaints
Our complaints page provides clear guidelines for customers to express their concerns. We are committed to addressing issues promptly and effectively to ensure your satisfaction.
Support
Feedback
Resolution
Our dedicated support team is here to assist you with any inquiries. We prioritize your needs and strive to provide timely solutions to enhance your experience with us.
We value your feedback as it helps us improve our services. Share your thoughts with us, and we will take them into account to enhance our offerings and customer satisfaction.
Our resolution process is designed to handle complaints efficiently. We aim to resolve issues swiftly, ensuring that your voice is heard and your concerns are addressed.
Swansea Gas & Oil always endeavours to provide the highest standard of service. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure we can put things right as quickly as possible, we ask that upon completion of the works, you inspect the work carried out to ensure everything has been completed in line with the agreed terms and to the high standards we aim to achieve.
If you have any concerns, please contact us straight away.
📞 How to Make a Complaint
Please contact us with full details of your complaint:
-
Phone: 07737 307035
-
Address: 6 Bryn Close, Gorseinon, Swansea, SA4 4FN
If writing to us, we recommend obtaining proof of posting.
Please include your name, address, and details of the work carried out.
🔧 Our Complaints Procedure
On receipt of your complaint:
-
We will acknowledge your complaint within 5 working days
-
We will investigate your complaint and may contact you for further information
-
We will arrange a convenient time to visit and inspect and/or remedy the issue within 28 days, where appropriate
🔍 What Happens Next
We will:
-
Review your complaint thoroughly
-
Discuss the findings with you
-
Work with you to agree a suitable resolution
Following any visit or investigation, we will confirm the outcome and any agreed actions.
⚠️ If We Cannot Resolve Your Complaint
In the unlikely event that we are unable to resolve your complaint to your satisfaction after exhausting our internal complaints procedure, and both parties agree that a ‘deadlock’ has been reached, you may wish to escalate your complaint to an independent dispute resolution service.
We will provide details of an appropriate service if this situation arises.
📌 Our Commitment
We take all complaints seriously and view them as an opportunity to improve our services and customer experience.