At Swansea Gas & Oil, we pride ourselves on delivering high-quality workmanship and excellent customer service. However, we understand that there may be occasions when things do not go as expected.
If you are unhappy with any aspect of our service, we want to hear from you so that we can investigate the matter and work towards a fair resolution.
How to Make a Complaint
You can contact us using any of the following methods:
Telephone: 07737 307 035
Email: anthony@swanseagasandoil.co.uk
Please provide as much detail as possible, including your name, contact details, the nature of your complaint, and any relevant information that may help us investigate.
What Happens Next?
Once we receive your complaint, we will:
- Acknowledge your complaint within 5 working days.
- Investigate the matter thoroughly and fairly.
- Keep you updated throughout the process where necessary.
- Aim to provide a full response/resolution within 28 days.
If additional time is required, we will let you know and provide an updated timeframe.
Escalating a Complaint
If you are not satisfied with our initial response, you may request that the matter be reviewed by a senior member of the Swansea Gas & Oil team.
We are committed to resolving complaints promptly, professionally, and fairly, and we value all feedback as an opportunity to improve our service.
Contact Us
If you have any questions regarding our complaints procedure, please contact us using the details above.